Booking & Cancellation
100% Easy & Fast
HOW TO BOOK YOUR TRIP:
1 - TRAVEL REQUEST
After your travel request, our staff will contact you by e-mail or by phone within 48 hours at most. Your request will be immediately registered on Sahara Dream Tours platform. And then together we choose the itinerary that suits your needs, together we choose your hotel facilities during the trip and together we choose the means of transport suitable for your transfers. Your Sahara Dream Tours travel agent in Marocco will send you also our first travel quote with all details about your departure and about your holiday in Morocco.
2 - TRIP BOOKING
An advance payment will be requested for your travel confirmation, (a deposit of 30% from the total package price). Online payment on Sahara Dream Tours platform (100% safe and easy payment). We Accept also payment by bank transfer, postal transfer or cash (must be paid in Euro or local currency DHM). We also accept payment of the deposit fee via PayPal. ( Using PayPal the sum must not exceed € 250 ).
3 - TRIP DEPARTURE
After the payment will be sent you immediately your travel package including the receipt of the payment made. The complete travel package including your travel program, the travel contract and your payment pro-forma. we also have at your disposal a road book prepared by our agency, where you can find all information and advice on your trip to Morocco.
4 - AFTER TRIP
After your Morocco trip with Sahara Dream Tours, an email will be sent where you can evaluate our service during the trip, we will also be happy to have your reviews your advice for a better service. WRITE A REVIEW
HOW TO CANCEL YOUR TRIP:
To modify or cancel your booking trip, please inform us as soon as possible, by calling +212 66 717 88 03 / +212 771 878 202 or sending an e-mail to firstname.lastname@example.org indicating the number of your reservation BOOKING NUMBER. In the case of trip cancellation the amount of the contribution paid will be credited to your credit card within 5 working days.
We kindly ask you to inform our travel Agent for any trip cancellation or modification by contacting our Customer Service by e-mail or phone +212 667 178 803 / +212 771 878 202
PENALTIES FOR CANCELLATION:
- More than 45 days before the day of your arrival: 30% of the total trip cost.
- Between 45 and 22 days before the day of your arrival: 50% of the total trip cost.
- Between 21 and 08 Days before the day of your arrival: 75% of the total trip cost.
- Less than 08 days before the day of your arrival: 100% of the total trip cost.
SAHARA DREAM TOURS WARRANTY:
* The travel package is respected and practiced from A to Z, and without any changes by our travel agency, only upon customer request if necessary.
* We take no responsibility during the trip for climate change, closed roads, traffic, which can be cause for changes.
* We inform you that the data provided by our travelers will be processed exclusively for the purpose of information regarding the trip booked at our agency Sahara Dream Tours - S.a.r.l Sahara Dream Tours : Hay Moulay Idriss I via n ° 04 Rissani 52 450 Pr Errachidia Morocco.
* The user's personal data will be processed in compliance with the principles of privacy protection established by the legislative decree of the law n. 09.08 Morocco. Relating to the protection of individuals with regard to the processing of their personal data, and they are exclusively for our company Sahara Dream Tours. This information concerns the personal data sent by the user when browsing our saharadreamtours.org website for information on our services and products. The user can access their data at any time and exercise their rights towards the data controller pursuant to article 12 of Legislative Decree no. 09/08 in which the text is reproduced in full below.
The prices shown on our website www.saharadreamtours.org or in your tavel package are per person and are based on the Individual & Group Departures, in private service by cars 4x4 / Mini Bus with a drivers. Cars & Bus with air conditioning. Exclusive vehicles and authorized by the ministry of transport and the Moroccan tourism. The price are net and VAT included.